Appointments

Appointments System

Appointments can be made by telephone or in person. Routine appointments with the doctor or nurse will usually be available within two working days.

You have the right to see a particular doctor, but you may have to wait longer for an appointment. 

We aim to see all patients within twenty minutes of their appointment time. reception staff will inform you upon arrival if there is likely to be a longer wait.

Urgent Appointments

These will be given the same day and we will always endeavour to see young children as soon as possible.

Emergencies

During Practice Hours: Telephone 01283 568405 and a receptionist can contact the doctor on call.

Appointment Availability

Peel Croft Surgery provides routine surgeries every day from Monday to Friday, except Friday afternoons. On Friday afternoon, we offer an emergency on-call service only.

The surgery is closed on Saturday and Sunday, and in case of emergency, please telephone Staffordshire Doctors, our Out of Hours Service on 111.

Appointment Lengths

The allocated length of an appointment is 10 minutes. However, if you think you will need more than 10 minutes please ask for a longer appointment. Our receptionists are there to help and will do their best to assist you in obtaining the most benefit from the appointment system. If you need to bring your children with you into the consultation we would remind you that you are still responsible for their behaviour. The doctor or nurse may stop the consultation and ask you to re-book if children become unruly.  If you require more than one member of the family to see the doctor or nurse, please inform the receptionist. One appointment is for one person only. 

Please ask reception staff what dates and times are available.

Surgery Times

Dr Faarup

Monday

08:30  – 11:00

15:30  - 17:15

Tuesday

08:30  – 11:00

15:30  - 17:15

Wednesday

 

 

Thursday

08:30  – 11:00

15:30  - 17:15

Friday

 

 

Dr Pai

Monday

08:30  – 11:00

15:30  - 17:15

Tuesday

08:30  – 11:00

15:30  - 17:15

Wednesday

08:30  – 11:00

15:30  - 17:15

Thursday

 

 

Friday

 

 

Dr Kulambi

Monday

   

Tuesday

   

Wednesday

08:30  – 11:00

15:30  - 17:15

Thursday

08:30  – 11:00

15:30  - 17:15

Friday

08:30  – 11:00

Emergency Surgery

Extended Practice Hours

We also offer early morning appointments each Tuesday for patients - please check with reception for details of availability.

Home Visits

Patients are requested, where possible, to telephone before 09:30 if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Extended Access

Following a National Government initiative from 1st September 2018 extra appointments will be offered across the whole of East Staffordshire, including evening and weekend appointments. Additionally a new on line digital service will be available on Sunday mornings where appointments will be offered with a GP via the Q Doctor App. Posters will be available in the surgery shortly; please click on this link for further details https://www.qdoctor.io/

All practices across East Staffordshire are participating in this extended access. For further information please contact the surgery reception.

School Exclusion Chart

SCHOOL EXCLUSION – HPA GUIDANCE

RASHES & SKIN INFECTIONS

Athlete’s Foot

None

Chickenpox

5 days from onset of rash

Cold sores

None

Rubella

6 days from onset of rash

Hand, Foot & Mouth

None

Impetigo

Until lesions are crusted and healed, or 48h after starting abx

Measles

4 days from onset of rash

Molluscum contagiosum

None

Ringworm

None

Roseola (infantum)

None

Scabies

Child can return after first treatment

Scarlet Fever

Child can return 24h after starting appropriate abx treatment

Slapped Cheek (5th disease)

None

Shingles

Exclude only if rash in weeping & cannot be covered

Warts & Verrucae

None

 

DIARRHEA & VOMITING

Diarrhea &/or vomiting

48h from last episode of diarrhea or vomiting

E coli O157

48h from last episode of diarrhea

Further exclusion may be required for some children until they

are no longer excreting

Typhoid & Paratyphoid (enteric fever)

Shingella (dysentery)

Cryptosporidiosis

48h from last episode or diarrhea

 

RESPIRATORY INFECTIONS

Influenza

Until recovered

Tuberculosis

Always consult local HPU (011785 221158/01785 221126)

Whooping cough

5/7 from starting abx or 21/7 from onset of illness of not on abx

 

OTHER INFECTIONS

Conjunctivitis

None

Diptheria

Exclusion essential.  Always consult HPU

Glandular fever

None

Head lice

None

Hepatitis A

Exclude until 7/7 after onset of jaundice or sx onset if no jaundice

Hepatitis B,C, HIV/AIDS

None

Meningococcal meningitis /septicaemia

 

Until recovered

Meningitis – other bacterial cause

Viral Meningitis

None

MRSA

None

Mumps

Exclude for 5 days after onset of swelling

Threadworms

None

Tonsillitis

None