After 18:00 and at weekends, when the surgery is closed, your call will be automatically forwarded to the Staffordshire Doctors Out-of-Hours Service.
There is also the 111 telephone number that you can use.
They will discuss your problem with you, and decide how best to deal with it, by giving you advice, asking you to attend the out of hours service at Queens Hospital or by sending an ambulance or doctor.
The Out-of-Hours centre at Queens Hospital is only for emergencies, and should not be used for routine matters.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.
111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally.
Your needs will be assessed and you will be given advice about whether you need:
Treat yourself at home
Go to a Primary Care Centre
If you need face to face medical attention you may be asked to attend a Primary Care Centre.
Click here to access NHS 111 online or call 111 to speak to a staff member.