Peel Croft Surgery - How to make an appointment to see your doctor or nurse at the surgery

Noticeboard

Out of Hours
During the daytime a receptionist can contact the doctor on call. After 6.30pm and at weekends, when the surgery is closed, please dial either 568405 or Staffordshire Doctors Out of Hours Service on 0300 7900 247 where you will be put through to the out of hours service. You can also dial 111.

Home Visits
The doctor will visit any patient who is too ill to attend the surgery – please telephone before 9.30am wherever possible if you require a home visit.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone us as soon as possible, so the appointment can be used by another patient.

Appointments

Home Visits

Emergencies

School Exclusion Chart

Access the online appointment system

Appointments

Appointments can be made by telephone or in person. Routine appointments with the doctor or nurse will usually be available within two working days. You have the right to see a particular doctor, but you may have to wait longer for an appointment. We aim to see all patients within twenty minutes of their appointment time. Reception staff will inform you upon arrival if there is likely to be a longer wait.

Urgent Appointments

These will be given the same day and we will always endeavour to see young children as soon as possible.

Appointment Availability

Peel Croft Surgery provides routine surgeries every day from Monday to Friday, except Wednesday afternoons. On Wednesday afternoon, we offer an emergency on-call service only, shared with King Street surgery, and a doctor from either surgery may attend.

The surgery is closed on Saturday and Sunday, and in case of emergency, please telephone Staffordshire Doctors, our Out of Hourse Service on 0300 790 0247. .

Appointment Lengths

The allocated length of an appointment is 10 minutes. However, if you think you will need more than 10 minutes please ask for a longer appointment. Our receptionists are there to help and will do their best to assist you in obtaining the most benefit from the appointment system. If you need to bring your children with you into the consultation we would remind you that you are still responsible for their behaviour. The doctor or nurse may stop the consultation and ask you to re-book if children become unruly. If you require more than one member of the family to see the doctor or nurse, please inform the receptionist. One appointment is for one person only.

Early Morning and Late Evening Appointments

Please ask reception staff what dates and times are available.

Home Visits

doctors_bag The doctor will visit any patient who is too ill or infirm to attend the surgery – please telephone before 9.30am wherever possible if you require a home visit.

Please only ask for a home visit where necessary for medical reasons – lack of transport is not a medical reason.

Emergencies

During Practice Hours: Telephone 01283 568405

Between 8.00am and 6.30pm a receptionist can contact the doctor on call. After 6.30pm a phone_ nd at weekends, when the surgery is closed, your call will be automatically forwarded to the Staffordshire Doctors Out of Hours Service. If you want to ring them direct, their number is 0300 7900 247. They will discuss your problem with you, and decide how best to deal with it, by giving you advice, asking you to call at the local Out of Hours centre at Cross Street, or by sending an ambulance or doctor.

The Out of Hours centre at Cross Street is only for emergencies, and should not be used for routine matters.

You can also contact NHS Direct on 0845 4647 who will be able to advise you.

SCHOOL EXCLUSION – HPA GUIDANCE
RASHES & SKIN INFECTIONS
Athlete’s Foot	None
Chickenpox	5 days from onset of rash
Cold sores	None
Rubella	6 days from onset of rash
Hand, Foot & Mouth	None
Impetigo	Until lesions are crusted and healed, or 48h after starting abx
Measles	4 days from onset of rash
Molluscum contagiosum	None
Ringworm	None
Roseola (infantum)	None
Scabies	Child can return after first treatment
Scarlet Fever	Child can return 24h after starting appropriate abx treatment
Slapped Cheek (5^th disease)	None
Shingles	Exclude only if rash in weeping & cannot be covered
Warts & Verrucae	None

DIARRHEA & VOMITING
Diarrhea &/or vomiting	48h from last episode of diarrhea or vomiting
E coli O157	48h from last episode of diarrhea Further exclusion may be required for some children until they are no longer excreting
Typhoid & Paratyphoid (enteric fever)
Shingella (dysentery)
Cryptosporidiosis	48h from last episode or diarrhea

RESPIRATORY INFECTIONS
Influenza	Until recovered
Tuberculosis	Always consult local HPU (011785 221158/01785 221126)
Whooping cough	5/7 from starting abx or 21/7 from onset of illness of not on abx

OTHER INFECTIONS
Conjunctivitis	None
Diptheria	Exclusion essential. Always consult HPU
Glandular fever	None
Head lice	None
Hepatitis A	Exclude until 7/7 after onset of jaundice or sx onset if no jaundice
Hepatitis B,C, HIV/AIDS	None
Meningococcal meningitis /septicaemia	Until recovered
Meningitis – other bacterial cause	Until recovered
Viral Meningitis	None
MRSA	None
Mumps	Exclude for 5 days after onset of swelling
Threadworms	None
Tonsillitis	None